Additional Information

Services and Benefits

Our overseas assistance
We at Creative Traveller believe that our clients should enjoy the privacy that comes with most of our properties. Therefore we do not provide any representative visit unless in emergencies. However, our partners in Crete, Aptera Travel are based in Chania and our partners in Paxos, Alfa Cars are based in Gaios and are available by phone to give help and advice. Their working hours are from 8am until 8pm Monday through to Sunday and can be contacted on:

Aptera Travel, Crete: 0030 28210 33303
Alfa Cars, Paxos: 0030 2620 32505

After these hours in case of emergency, then please ring (0044) 7894 791 363.

All our guests who have booked car hire through our agents in Crete or Paxos and are arriving into Chania or Paxos port will be met by a member of their team, who after signing of contract will hand over your private car.

Clients will receive detailed driving instructions prior to departure from our UK office.

Information guides
In all Creative Greece properties, we provide a specially prepared information folder, which contains extensive information about your accommodation, the local area, dining out, customs and maximising your holiday in Greece. Full contact details for local assistance and local partners are also included.

Welcome pack
All guests staying in self-catering accommodation will have the option of a £20 welcome hamper. This will include some ‘start up’ supplies of tea, coffee, water, juice and wine, plus some additional items depending on local produce.

The hamper price rises to £25 for 4-6 guests and £30 for groups over 6.

Before you travel

Speak to someone who’s been there
At Creative Traveller we are committed to dealing directly with our clients. We have visited our properties and know them well. By speaking to us personally and discussing your holiday needs we can ensure that you book the holiday that most suits your requirements.

Flexible tailor-made service
We have travelled extensively around Crete and Paxos visiting our properties and experiencing the type of holidays we offer. We are therefore qualified to give in-depth advice about the destination and help you plan your itinerary in detail.

Honeymoons and special occasions
The nature of our carefully selected properties makes many of them particularly suited for special occasions. Should you have any specific requests (chilled wine or champagne, flowers etc), please discuss them with us when making your reservation. We can also suggest different itineraries or combinations of intimate and romantic retreats to help you celebrate your perfect special occasion.

Booking your holiday
To discuss your holiday to Greece please call us on 0207 385 5200

We will check the availability and dates of your selected accommodation and discuss your requirements with you.

In order to secure the property of your choice, we advise you to book as early as possible. Family accommodation during the school holidays is particularly popular, so it is advisable to consider a second choice.

Our office hours are 9.00am – 5.30pm from Monday to Friday. However, if these hours are not convenient for you we will endeavour to call you at a more suitable time.

Placing an option: in order to let you co-ordinate your holiday arrangements with friends and family, we may be able to hold an option for you for a short time before you confirm your booking with us. In this case, you will be given an option number as a reference. Please note we cannot hold off options for long, as this unfairly restricts availability for other customers.

Booking confirmation: In order to confirm your booking a deposit of 20% of total price is required is.

* If this payment is made by credit/debit card, the booking will be accepted immediately.

If you are sending a cheque, this should reach us within 5 working days. We do not issue a receipt for deposit payments unless specifically requested. This will be shown on your confirmation/ invoice, normally sent to you within 7 days of receipt of the deposit.

*Please note that if you would like us to help with your flight arrangements, then full payment will be required immediately to hold the seats.

Booking a holiday within 8 weeks of departure: in these circumstances, we require you to pay the full amount for the holiday when we confirm the booking.

Please note that you must have adequate insurance cover whilst on holiday, you must provide us with full details of your policy (including the policy number, name of your insurance company and a 24 hour emergency telephone number).

Pricing your holiday

Two week villa holidays: if you are booking a two week holiday in one of our villas or hotels which crosses two seasons, please take the ‘2 week’ price from each date band, add them together and then divide by two.

Twin-centre holidays: we are able to offer twin centre holidays, combining any of our properties in our main coastal resorts. Please contact our sales team for further details.

Pricing for twin-centre holidays: take the ‘2 week’ price based on the arrival date at each property, add them together and then divide by two. Please then add a £25 per booking to cover extra costs and administration.

Your villa holiday price includes:

• Accommodation for names on invoice
• Complimentary welcome pack
• Our specially prepared ‘Travellers Notes’ with holiday information
• Government and local taxes
• Use of our Creative Traveller facilities found in the accommodation (beach/pool towels, hairdryer etc)

Your villa holiday price does not include:

• Accommodation for guests not named on your invoice
• Flights
• Car hire or Transfers
• Any breakages, damage, losses, extra cleaning or outstanding accounts which have occurred during your stay
• Holiday Travel Insurance

Your hotel holiday price includes:

• Hotel accommodation with breakfast for guests named on your invoice
• The use of all the hotel’s facilities
• Our specially prepared ‘Travellers Notes’ with holiday information

Your hotel holiday price does not include:

• Flights
• Car hire or Transfers
• Additional extras incurred in hotels e.g. bar, meals, telephones and extra services
• Holiday travel insurance

Payment methods: we accept debit cards (Switch, Maestro and Delta), credit and charge cards (Mastercard and Visa ) and personal cheques. Payments made by credit card will be subject to a 2% charge, reflecting our incurred costs.

For payments by cheque, please make cheques payable to Creative Traveller and remember to write the booking reference number on the back. All cheques should be sent to: Creative Traveller,
22 Wingrave Road, London W6 9HF

Confirmation invoice: once you have paid the deposit, a confirmation of your booking will be sent to you by post or email.

Balance payments: the balance payment for your holiday must be paid at least 8 weeks prior to your departure (or at the time of booking your holiday if your departure date is within this period). The date this payment is due will be on your confirmation invoice.

Please be advised that we do not issue reminders for this payment.

Final documentation: your travel documents, including accommodation voucher and possible car hire and/or transfer vouchers from our partners in Greece, will be sent to you approximately 2 weeks prior to your departure. Please check them thoroughly and advise us immediately if there are any discrepancies.

Passports and Visas

It is your responsibility to be in possession of a valid passport (with the expiry date at least 6 months after your return travel date) and of any necessary visas. British passport holders do not require a visa to Greece.

Please note: children not on an accompanying parent’s passport before October 1998 are now required to hold their own passport if they are under 16 years old. If you are 16 or over and you do not yet have a passport, it is recommended that you should apply for one at least six weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 they will ask you to attend an interview in order to do this.

Health & Safety

At the time of going to press (November 2006) there are no vaccinations required for entry into Greece, but please check with your local GP for up to date information. The Foreign and Commonwealth Office may have issued information about your holiday destination. You are advised to check this information on www.fco.gov.uk or alternatively call them on 0870 606 0290.

Creative Traveller is committed to raising the standards of Health & Safety throughout all our programmes. Our customers’ safety and well-being is of the highest importance of us. However, please note that since many of our properties are private homes (giving them unique character and individuality), it is not always possible to meet the same exacting standards that we enjoy in the UK.

Accommodation only

All our prices our “accommodation only” . If you would like us to arrange either your flights or car hire/transfers, then please call us for a quotation.

Children/Infants

Travelling with children
Whether you are travelling with an infant, small child or teenager, we will be happy to advise you on the suitability of your chosen accommodation.

Some of our properties stand out more than others as being more suitable for children due to the style of the rooms, location or facilities.

Child-friendly properties: please find a short checklist below:

• Villa Stathis, Vamos, Crete
• Fisherman’s Cottage, Paxos
• Villa Artemis, Livadia, Crete
• Paxos Club Hotel, Paxos

Cots and highchairs can be provided at selected properties, please check with our sales team. Cot linen cannot be supplied, so please bring your own.

Occupancy
Only guests named on your invoice are entitled to occupy the accommodation.

Local currency: Credit cards are now widely accepted and most towns have an automatic teller machine for cash withdrawals, although Mastercard may not be as widely accepted. For rural areas and villages, it is advisable to have a ready supply of cash for shopping. A mixture of cash, traveller’s cheques and credit cards will give you the maximum flexibility, although some credit cards may incur a surcharge. Scottish and Irish bank notes are not always accepted and you may be offered a lower rate of exchange.
As at 25 November 2007 £1 = 1.4 Euro.